RMA (return merchandise authorisation)
Also known as RMA, return merchandise authorization. Category: E-commerce and workflow
A return merchandise authorisation (RMA) is the manufacturer's approval and reference number for returning a faulty product for repair, replacement or refund. Shipping a device without one usually delays handling.
How PhotoRobot uses it
In PhotoRobot's PWS programme, a factory repair under RMA is the last step of the escalation ladder after ticket, visual guidance, remote session and on-site visit.
Related terms
- PWS (PhotoRobot support programme): PhotoRobot's support programme providing a single point of technical responsibility for the imaging workflow.
- SLA (service level agreement): A contract that defines the service levels a provider commits to, such as response times.
- Remote support: Diagnosing and fixing a system over the internet, with the customer's consent, instead of on site.
Where this term appears on photorobot.com
Mentioned on 6 pages of photorobot.com:
- PhotoRobot PWS (Page)
…needs: asynchronous ticket → live visual guidance → remote session → on-site → factory / RMA. - Service Level Agreement (SLA) for PhotoRobot Hardware (Trust Center)
…SLA applies to: warranty support, post-warranty technical support, remote diagnostics, RMA processes, assistance with identifying replacement parts. - PhotoRobot Customer Support Terms (Trust Center)
…guidance recommended maintenance routines identification of required replacement parts RMA process coordination (!) - Hardware repairs, physical servicing, on-site work, or mechanical interventions… - PhotoRobot Warranty Terms (Trust Center)
RMA means the Return Material Authorization process described in the Service Level Agreement (SLA) for PhotoRobot Hardware. - PhotoRobot Warranty Terms v1.1 (Trust Center)
RMA means the Return Material Authorization process described in the Service Level Agreement (SLA) for PhotoRobot Hardware. - PhotoRobot Service Level Agreements (SLA) (Trust Center)
URL: This SLA defines: hardware incident classification response-time guarantees diagnostic procedures RMA workflow rules for replacement parts exclusions relevant to physical devices Applies to all…